1. When I interacted with a government agency, specifically the Department of Motor Vehicles (DMV), I found the experience to be incredibly frustrating. There were long wait times, confusing instructions, and an overwhelming amount of paperwork to fill out. To make it better, I would suggest implementing a more streamlined process for scheduling appointments and submitting paperwork online. This would save time and reduce the amount of frustration that people experience when dealing with the DMV. 2. If I were the product owner for Google Inbox, my roadmap would focus on improving the user experience and increasing engagement. This would include adding new features such as email templates, a snooze button, and more advanced search functionality. I would also work on improving the design of the app to make it more visually appealing and easier to use. Finally, I would focus on increasing user engagement by sending out regular notifications and reminders to encourage people to use the app more frequently. 3. To estimate the number of mails that the city of San Francisco receives, I would first need to gather some data on the population of the city and the number of households and businesses. From there, I could make an educated guess about the number of letters and packages that are sent on a daily basis. However, it's important to note that this estimate would be highly dependent on a number of factors, such as the time of year and the overall economic conditions in the city.