#### 1. Time in which I had to balance needs of customer w/needs of business While working at Amazon, I was responsible for launching a new product that would be sold on the company's marketplace. During the development process, we received feedback from our customers that they wanted us to include a specific feature that was not part of our original plan. However, adding this feature would have increased the cost of the product, which would have negatively impacted the business. To balance the needs of our customers with the needs of the business, I conducted a cost-benefit analysis to determine the impact of adding the feature versus the potential increase in sales. I also worked with the development team to explore alternative solutions that would meet the needs of our customers without significantly increasing the cost of the product. Ultimately, we decided to add the feature, but we also increased the price of the product slightly to offset the additional cost. This decision allowed us to meet the needs of our customers while still maintaining the profitability of the product. #### 2. Time in which I faced a complex problem and had to dig deep into the details to figure out solution During my time at Amazon, I was responsible for improving the performance of a popular product sold on the company's marketplace. One of the biggest challenges I faced was identifying the root cause of a recurring issue that was causing the product to perform poorly. To solve the problem, I conducted a thorough analysis of the product's performance data, looking for patterns and correlations. I also worked with the development team to explore possible causes and solutions. After several weeks of digging deep into the details, I identified a complex interaction between two different parts of the product that was causing the issue. I proposed a solution that involved rewriting a portion of the code and testing the product extensively to ensure that the issue was resolved. Thanks to this effort, we were able to significantly improve the product's performance and customer satisfaction. #### 3. Time in which I had to take a calculated risk where the situation was very critical and had a short deadline While working at Amazon, I was responsible for launching a new product in a highly competitive market. We had a very short deadline to meet, and we knew that we needed to take a calculated risk in order to succeed. After conducting market research and analyzing the competition, we identified a key feature that we believed would give us a competitive advantage. However, the feature was complex and would require significant development time to implement. Despite the risks involved, I decided to move forward with the feature, believing that it would provide the most value to our customers. I worked closely with the development team to ensure that the feature was implemented efficiently and that we met our deadline. In the end, our calculated risk paid off. The feature proved to be a major differentiator for our product, and we were able to capture a significant share of the market.