As a product manager, I have extensive experience in customer experience management and analytics tools. Google Analytics is a popular tool for tracking website traffic and user behavior, but it has limitations when it comes to customer experience management. In order to better understand and manage customer experiences, a dedicated customer experience management product may be necessary. One solution that could replace Google Analytics for customer experience management is Qualtrics. Qualtrics offers a variety of tools for collecting feedback, analyzing data, and improving customer experiences. It is a comprehensive platform that allows businesses to gather insights from customers across various touchpoints and channels. When it comes to white space, it is important to consider the user experience and ensure that the product is easy to use and navigate. This can be achieved through thoughtful design and user testing. Whether the product is B2C or B2B will also impact the design and functionality. For example, a B2C product may focus more on user engagement and gamification, while a B2B product may prioritize data security and integration with other business tools. In summary, a dedicated customer experience management product like Qualtrics could replace Google Analytics for businesses looking to better understand and manage their customer experiences. When designing such a product, it is important to consider the user experience and the specific needs of the target audience, whether B2C or B2B.