OpenTable's post booking experience can be improved in several ways. One key improvement would be to provide more personalized recommendations and suggestions to diners based on their previous bookings and preferences. This could include recommended dishes or drinks based on past orders, or even recommendations for other restaurants or cuisines that the diner may enjoy. Another improvement would be to make it easier for diners to provide feedback and reviews on their dining experience. This could include adding a simple survey or feedback form within the app, or even integrating with third-party review platforms such as Yelp or TripAdvisor. Additionally, OpenTable could consider adding more social features to the app, such as the ability to share reservations or dining experiences with friends or on social media. This would help to increase engagement and awareness of the app, as well as provide a more social and interactive experience for users. Overall, improving the post booking experience for OpenTable users would require a focus on personalization, feedback and reviews, and social features. By incorporating these elements, OpenTable can continue to enhance the dining experience for its users and remain a leader in the restaurant reservation space.
Product Design