The worst post-booking experience at OpenTable can be improved by focusing on a few key areas. First, it is important to streamline the check-in process. This can be done by providing clear instructions to the customer, such as where to go and who to speak with upon arrival. Additionally, providing an estimated wait time can help the customer plan their arrival and reduce frustration. Another area for improvement is communication between the restaurant and the customer. OpenTable can provide real-time updates to the customer about the status of their table, such as when it is being prepared or if there are any unexpected delays. This can be done through push notifications or SMS messages. Additionally, OpenTable can offer incentives for customers who have had a negative experience. This can include discounts on future bookings or the opportunity to provide feedback directly to the restaurant. By addressing negative experiences head-on, OpenTable can build customer loyalty and improve their brand reputation. Overall, the key to improving the worst post-booking experience at OpenTable is to prioritize clear communication, streamlined processes, and customer satisfaction. By focusing on these areas, OpenTable can create a more positive experience for their customers and build a stronger brand in the process.
Product Strategy