As product managers for Slack, our first step would be to conduct user research to determine why users are not as engaged with our platform as we would like. This research could include user surveys, focus groups, and user interviews. Based on the findings of our user research, we would then develop a plan to improve user engagement with the platform. This plan could include a variety of tactics, such as improving the user onboarding process, providing more personalized recommendations for users, and introducing new features that address user pain points. We would also consider leveraging data analytics to identify patterns in user behavior and to help us better understand what features and experiences are resonating with users. In addition to these tactics, we would also focus on improving user education and communication. This could include developing more detailed user documentation, creating user guides, and providing more frequent updates and communications about new features and platform changes. Ultimately, our goal would be to create a more engaging and personalized user experience that meets the needs of our users and helps them achieve their goals. By focusing on user research, data analytics, and user education and communication, we believe we can turn around user engagement and make Slack the go-to platform for communication and collaboration in the workplace.
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