As a product manager at Netflix, the first step I would take is to evaluate the request and assess the impact on our users. If reducing streaming quality is likely to have a significant negative impact on our users' experience, I would explore alternative solutions to address the issue of bandwidth. One potential solution could be to work with internet service providers to increase the available bandwidth in areas where users are experiencing issues. Another solution could be to implement a system that dynamically adjusts streaming quality based on available bandwidth, rather than simply reducing the quality across the board. If reducing streaming quality is determined to be the best option, I would work with the engineering team to implement the changes in a way that minimizes the impact on user experience. This could include providing clear communication to users about the changes and the reasons for them, as well as implementing a system that allows users to adjust the streaming quality manually if desired. Overall, the key to addressing this issue would be to balance the need to manage bandwidth with the need to provide a high-quality streaming experience for our users.
New York Times