If I were faced with a 50% increase in customer support tickets, my first step would be to analyze the data to identify the root cause of the increase. This would involve looking at the types of issues customers are reporting and whether there are any patterns or trends in the data. Once I have identified the root cause, I would work on developing a plan to address the issue. This might involve changes to our product or service, improvements to our support processes, or additional training for our support team. I would prioritize these actions based on their potential impact on our customers and the resources required to implement them. In addition to addressing the immediate issue, I would also focus on preventing similar issues from arising in the future. This might involve improving our product development processes to better anticipate customer needs and identify potential issues before they occur. It could also involve implementing new tools or processes to better monitor customer feedback and identify emerging issues. Overall, my approach would be to take a data-driven approach to understanding the root cause of the increase in support tickets and then develop a comprehensive plan to address the issue and prevent similar issues from occurring in the future.