As a product manager, building consensus is a crucial skill that I have had to utilize on numerous occasions. One particular instance that comes to mind was when my team was tasked with deciding on a new pricing model for our product. Initially, there were differing opinions on what the pricing model should look like, with some team members advocating for a tiered pricing model and others suggesting a flat rate. To build consensus, I first made sure to gather input from all team members and thoroughly understand their reasoning for their chosen pricing model. Next, I facilitated a discussion where we could all share our thoughts and concerns about each pricing model and work to find common ground. During this discussion, I made sure to actively listen to everyone's opinions and encourage constructive debate. After this discussion, we were able to come up with a hybrid pricing model that incorporated elements of both the tiered and flat rate models. This solution satisfied everyone's concerns and was ultimately implemented successfully. By prioritizing open communication, active listening, and constructive debate, I was able to build consensus and make a strategic decision that was in the best interest of both our team and our customers.