As a product manager at an ice cream shop, I would first apologize to the customers for the wait and explain that I had stepped away briefly. I would then prioritize the order based on how long each customer has been waiting and their level of patience. For example, if a customer had been waiting for a longer time and seemed impatient, I would serve them first to prevent them from becoming more frustrated. I would also consider implementing a line management system to prevent this situation from happening again in the future. This could include improving the shop's staffing or implementing a ticketing system to manage the flow of customers. Overall, I would prioritize providing excellent customer service and finding solutions to prevent similar situations from occurring in the future.
Analytics/Stratergy