As a product manager at Airbnb, improving the post-booking customer experience would be a top priority. One of the key ways to achieve this would be to focus on communication with the customer throughout the entire booking process. This includes sending timely and informative confirmation emails, providing clear instructions on how to access the property, and offering assistance to customers who may encounter any issues during their stay. Another way to improve the post-booking experience would be to provide customers with additional resources and information about the local area. This could include recommendations for local restaurants, tourist attractions, and transportation options. By helping customers feel more connected to the local community, they are more likely to have a positive experience and leave positive reviews. Finally, it would be important to constantly gather customer feedback and use it to improve the post-booking experience. This could include sending out surveys to customers after their stay, monitoring customer reviews, and engaging with customers directly to address any concerns or issues they may have. By continuously seeking to improve the customer experience, Airbnb can build a loyal customer base and establish itself as a leader in the travel industry. Source: 1400+ Product Manager Interview Questions & Answers
Product Prioritization